Privacy Policy | Successful Financial Advisors LLC dba SFA Insurance Group

Effective Date: October 15, 2025

This Privacy Policy describes how Successful Financial Advisors LLC dba SFA Insurance Group (“SFA Insurance Group,” “we,” “our,” or “us”) collects, uses, and protects personal and Protected Health Information (PHI) as required under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal laws. By using our website or services, you agree to this policy and our Terms of Use.

1. Who We Are & Regulatory Scope

SFA Insurance Group provides Medicare education, plan comparisons, and enrollment support. We operate as a Covered Entity under HIPAA and are responsible for safeguarding PHI collected through our website, forms, calls, or licensed agents.

Authorized Agent: Clive Hughes, Licensed Insurance Agent (NPN 17297590), Phone (954) 280-6374, Email [email protected].

2. Information We Collect

Personal Information

Identifiers such as name, phone number, email, ZIP code, and communication preferences.

Protected Health Information (PHI)

Health coverage details, Medicare eligibility information, or plan preferences voluntarily provided to receive guidance or enrollment assistance.

Technical Data

Device and browser type, IP address, timestamps, and usage metrics for security and performance purposes.

3. How We Use Information

• To educate you about Medicare plan options and assist with enrollment support.
• To schedule appointments, send confirmations and reminders, and follow up on requests.
• To respond to your inquiries and provide customer service or support.
• To comply with HIPAA, CMS, and carrier requirements for documentation and compliance.

We do not sell personal information or PHI.

4. Consent & Mobile Messaging (A2P 10DLC / TCPA)

By providing your phone number or email, you consent to receive Medicare-related communications from SFA Insurance Group by text, call, or email regarding your appointments or plan updates. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.

All messages are sent from our A2P-registered number (833) 791-1800.

5. HIPAA Safeguards & Security

We use administrative, technical, and physical safeguards to protect your PHI, including: role-based access controls, audit logs, and staff training. Data is encrypted with TLS 1.2+ in transit and AES-256 at rest.

Authorized systems used: GoHighLevel (CRM) and Twilio (secure communications platform).

6. Information Sharing

We share information only with: (i) licensed agents affiliated with SFA Insurance Group, (ii) authorized service providers supporting secure communication and data processing, and (iii) as required by law or with your written authorization.

7. Data Retention & Destruction

Records are retained for 10 years to meet federal and carrier requirements. After this period, they are securely deleted or de-identified according to HIPAA guidelines.

8. Your Privacy Rights

• Request access to or a copy of your information.
• Request correction or deletion of information where permitted by law.
• Revoke communication consent or restrict certain uses of PHI.
• File a privacy complaint without retaliation.

Submit requests to [email protected] or call (833) 791-1800.

9. Medicare Disclosure

We do not offer every plan available in your area. Information provided is limited to plans we do offer. Please contact Medicare.gov or call 1-800-MEDICARE (1-800-633-4227) TTY 1-877-486-2048 to get information on all your options. Not connected with or endorsed by the U.S. government or the federal Medicare program.

10. Changes to This Policy

This Policy may be updated from time to time. When changes occur, we will update the “Effective Date” above and post the new version on our website. Significant updates may also be communicated by email or notice. Please review our Terms of Use for related conditions.

11. Contact Information

Privacy Officer / Licensed Agent: Clive Hughes (NPN 17297590)
Email: [email protected]
Phone: (833) 791-1800
Address: 8927 Hypoluxo Rd Ste A-4 #167, Greenacres, FL 33467